Auto-Respond to Instagram DMs & Capture Leads
Automatically respond to Instagram DMs with brand voice and capture contact info
Instagram automation that responds to common DM questions (product inquiries, shipping, support) with templated messages and captures lead information for sales follow-up.
Instagram DMs are often first contact. This automation monitors incoming DMs and responds to common queries instantly with professional, brand-voice replies. If someone DMs 'What's the price of X?', Nora responds with product details and a link. If 'Where do you ship?', Nora replies with shipping info. If 'Do you offer custom orders?', Nora replies with details and asks them to fill out a brief intake form. The automation captures lead info: name, email, phone (optional), inquiry type, product interest. If the inquiry needs human follow-up (custom order, complex question), Nora flags it for the sales team with context pre-filled. Routine DMs get answered immediately, and anything that needs a person is handed over with the conversation attached. It also ensures nobody feels ignored — response time drops from hours/days to seconds. Someone asking about price at midnight gets an answer at midnight instead of the next working day. Removes the daily pass through the inbox answering the same questions.
Runs real-time (responds to incoming dms) using Instagram, run by your Social Media Manager.
How it works
- Monitor incoming Instagram DMs in real-time
- Classify message intent: product inquiry, shipping, support, other
- Send templated response matching brand voice
- Capture lead data: name, email, phone, inquiry type
- For complex/custom inquiries, flag for human follow-up
- Log conversation and lead details for CRM
Frequently asked questions
What does "Auto-Respond to Instagram DMs & Capture Leads" do?
Instagram automation that responds to common DM questions (product inquiries, shipping, support) with templated messages and captures lead information for sales follow-up.
How long does setup take?
Under 5 minutes. Connect your tools and Nora handles the rest.
Which tools does this use?
Uses Instagram, run by your Social Media Manager.
How much time does this save?
Saves approximately 10 hours/week, running real-time (responds to incoming dms).
Connects to
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